In order to understand the situation caused by the spread of the new coronavirus (hereinafter referred to as COVID-19), we have compiled information on how the government and tourist facilities have responded to this for the use of tourists and businesses in each region as follows. Please check before traveling.
｜ Countermeasures in the Region regarding COVID-19
In Kinosaki Onsen, we place the highest priority on the health and safety of our guests, employees, and local residents.
In order to prevent the novel coronavirus (COVID-19), we have created guidelines for the entire hot spring town. As a result, we are raising awareness and are fully committed to implementing safety measures regarding infectious disease prevention at all facilities in the Kinosaki area, such as inns/ryokan, restaurants, public onsen, and souvenir shops.
These guidelines have been prepared under the supervision of experts. We also comply with global standards by referring to the guidelines of globally expanded hotel chains (Hilton, Hyatt, Marriott) and the American Hotel and Lodging Association (AHLA). In addition to these referred guidelines, Kinosaki Onsen original items were devised and added:
・Cleaning the yukata (traditional relaxation wear) and geta
・Checking the congestion in the public baths online
As the situation regarding the novel coronavirus (COVID-19) changes daily, we will do our best to ensure that our guests can enjoy their trip safely. We plan to update these guidelines in the future as we check the current situation.
｜Contents of the guidelines
■ Covers the items that must be observed to maintain sanitary conditions in the facilities
Establishes disinfection/cleaning of places with high contact frequency, thorough ventilation, handling of garbage, and ensuring reasonable distancing.
■ Lists items related to all industries in the hot spring area, such as accommodation facilities, restaurants, and product stores
The listed industries are accommodation facilities, restaurants, product stores, hot spring facilities, commerce/businesses, amusement facilities, and sightseeing cultural facilities.
In particular, Kinosaki Onsen, which has a hot spring culture, has established thorough infection prevention measures for its hot spring facilities.
■ Publishing of information regarding infection prevention measures and conduct for tourists and employees
In addition to infection prevention measures for tourists and employees, it also talks about the actions to be taken for both tourists and employees when someone displays symptoms of / suspected of having COVID-19.
■ Displaying of a hot spring town unification poster at the facilities that follow the guidelines
The facilities with the following posters are those that comply with the above guidelines. Please stop by with peace of mind.
Guidelines for Infection Control Measures against the Coronavirus (COVID-19) in Toyooka City
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｜ More on Countermeasures in the Region regarding COVID-19
In Kinosaki Onsen and Toyooka City, we are thoroughly implementing various countermeasures, including the ones seen in the photos below.
Infection prevention at front desks (ryokan) 
Dividing of entrance and exit lines (Public baths [Jizo-yu])
Installation of antiseptic solution (Kinosaki Onsen Tourism Center) 
Installation of partitions (Kinosaki Ropeway)
｜ Japan (Entire Country)
【Measures by the Japanese Government】
■Countries/regions with restricted entry to Japan
Foreign nationals who hold a Chinese passport issued by Hubei and Zhejiang Provinces or travelers (of any nationality) who have visited the following countries/regions (listed in the link below) within 14 days of arrival in Japan will not be able to land in Japan except under special circumstances for the time being.
https://www.japan.travel/en/coronavirus/
｜ Operation Status of the Main Tourist Facilities
＜Facilities that are temporarily closed / restricted to prevent infection and spreading of COVID-19>
[Kinosaki Area]
■ Satono-yu (scheduled to be closed until May 11th, 2021)
■Kinosaki footbaths (closed for the time being)
■Kinosaki Ropeway (scheduled to be closed until May 11th, 2021)
■Kinosaki Straw Craft Museum (scheduled to be closed until May 11th, 2021)
■Kinosaki Literature Museum (Bungeikan) (scheduled to be closed until May 12th, 2021)
■Kinosaki International Arts Center (scheduled to be closed until May 11th, 2021)
■Kinosaki Marine World (scheduled to be closed until May 11th, 2021)
■Nishimuraya Honkan, Nishimuraya Hotel Shogetsutei, Nishimuraya Ricca, and Sanpou Nishimuraya (scheduled to be closed until May 31st, 2021)
■UTSUROI TSUCHIYA ANNEX CAFE (scheduled to be closed until May 11th, 2021)
[Toyooka Area]
■Hyogo Park of the Oriental White Stork (and Oriental White Stork Museum) (scheduled to be closed until May 11th, 2021)
■Genbudo Museum’s restaurant & cafe (scheduled to be closed until May 11th, 2021)
[Izushi Area]
■Izushi’s soba restaurants (most of them) (closed for the time being)
■Eirakukan Kabuki Theatre, Shiryokan, Karo Yashiki (Samurai House), Meijikan, and Toyooka City Museum of Art -Itoh Kiyonaga Memorial Hall- (closed for the time being)
■Izushi Kimono Rental (closed for the time being)
[Takeno Area]
■Guesthouse Hitotomaru (scheduled to be closed until May 11th, 2021)
■Takeno Snorkeling Center (scheduled to be closed until May 11th, 2021)
■Takeno Children’s Activity Center (scheduled to be closed until May 11th, 2021)
[Kannabe Area]
■Kannabe Onsen Yutorogi (shortened hours, closing at 20:00)
■Uemura Naomi Memorial Museum (scheduled to be closed until May 12th, 2021)
■Blue Ridge Hotel (scheduled to be closed on weekdays until May 31st, 2021)
[Tanto Area]
■Silk Onsen Yamabiko (shortened hours, closing at 20:00)
■TanTan Onsen (shortened hours, closing at 20:00)
■Japan Mongolia Folk Museum (scheduled to be closed until May 12th, 2021)
＜Reopened Facilities>
[Kinosaki Onsen Area]
■ All 7 public onsen
■Most of the 75 ryokan in town
[Toyooka Area]
■Genbudo Museum (apart from restaurant & cafe)
■Toyooka Theater (reopened May 29th, 2020)
[Kannabe Area]
■Kannabe Highlands Pension Snow Land (reopened June 1st, 2020)
■Kannabe Highlands Road Station / Michi no Eki (reopened on May 30th, 2020)
[Kyotango Area]
■Tango-Kingdom “Shoku-no-Miyako” (reopened May 23rd, 2020)
■Yuhigaura hot spring “HANAYUMI”(reopened on May 30th, 2020 with reduced business hours)
｜ Emergency Contact
Call for tourist information or assistance in the case of accidents and emergencies including novel coronavirus (COVID-19).
＜Japan Visitor Hotline＞
Japan National Tourism Organization (JNTO) operates a visitor
hotline 24 hours a day, 365 days a year. Support is available in
English, Chinese, Korean, and Japanese.
From Japan: 050-3816-2787
From Overseas: +81-50-3816-2787
