Visit Kinosaki | Official Tourism Site of Toyooka City

COVID-19 Information

In order to understand the situation caused by the spread of the new coronavirus (hereinafter referred to as COVID-19), we have compiled information on how the government and tourist facilities have responded to this for the use of tourists and businesses in each region as follows. Please check before traveling.

Countermeasures in the Region regarding COVID-19

In Kinosaki Onsen, we place the highest priority on the health and safety of our guests, employees, and local residents.

In order to prevent the novel coronavirus (COVID-19), we have created guidelines for the entire hot spring town. As a result, we are raising awareness and are fully committed to implementing safety measures regarding infectious disease prevention at all facilities in the Kinosaki area, such as inns/ryokan, restaurants, public onsen, and souvenir shops.

These guidelines have been prepared under the supervision of experts. We also comply with global standards by referring to the guidelines of globally expanded hotel chains (Hilton, Hyatt, Marriott) and the American Hotel and Lodging Association (AHLA). In addition to these referred guidelines, Kinosaki Onsen original items were devised and added:
・Cleaning the yukata (traditional relaxation wear) and geta
・Checking the congestion in the public baths online

As the situation regarding the novel coronavirus (COVID-19) changes daily, we will do our best to ensure that our guests can enjoy their trip safely. We plan to update these guidelines in the future as we check the current situation.

|Contents of the guidelines
■ Covers the items that must be observed to maintain sanitary conditions in the facilities
Establishes disinfection/cleaning of places with high contact frequency, thorough ventilation, handling of garbage, and ensuring reasonable distancing.

■ Lists items related to all industries in the hot spring area, such as accommodation facilities, restaurants, and product stores
The listed industries are accommodation facilities, restaurants, product stores, hot spring facilities, commerce/businesses, amusement facilities, and sightseeing cultural facilities.
In particular, Kinosaki Onsen, which has a hot spring culture, has established thorough infection prevention measures for its hot spring facilities.

■ Publishing of information regarding infection prevention measures and conduct for tourists and employees
In addition to infection prevention measures for tourists and employees, it also talks about the actions to be taken for both tourists and employees when someone displays symptoms of / suspected of having COVID-19.

■ Displaying of a hot spring town unification poster at the facilities that follow the guidelines
The facilities with the following posters are those that comply with the above guidelines. Please stop by with peace of mind.

Guidelines for Infection Control Measures against the Coronavirus (COVID-19) in Toyooka City


| More on Countermeasures in the Region regarding COVID-19

In Kinosaki Onsen and Toyooka City, we are thoroughly implementing various countermeasures, including the ones seen in the photos below.

| Japan (Entire Country)

【Measures by the Japanese Government】
■Countries/regions with restricted entry to Japan
Foreign nationals who hold a Chinese passport issued by Hubei and Zhejiang Provinces or travelers (of any nationality) who have visited the following countries/regions (listed in the link below) within 14 days of arrival in Japan will not be able to land in Japan except under special circumstances for the time being.

Operation Status of the Main Tourist Facilities

<Facilities that are temporarily closed / restricted to prevent infection and spreading of COVID-19>

[Izushi Area]
■Izushi Grand Hotel (scheduled to be closed until March 31st, 2021)

<Reopened Facilities>

[Kinosaki Onsen Area]
■All 7 public onsen in Kinosaki (reopened June 1st, 2020)
■Kinosaki Ropeway (reopened June 1st, 2020)
■Kinosaki Marine World (reopened June 1st, 2020)***
***Reservation required for any visits from Dec 26th-Jan 5th.
■Kinosaki Straw Craft Museum (reopened July 21st, 2020)
■Kinosaki Literature Museum (Bungeikan) (reopened June 1st, 2020)
■UTSUROI TSUCHIYA ANNEX CAFE (reopened June 1st, 2020)
■Most of the 75 ryokan in town

[Toyooka Area]
■Hyogo Park of the Oriental White Stork (Oriental White Stork Museum) (reopened May 19th, 2020)

■Toyooka Theater (reopened May 29th, 2020)
■Genbudo Museum (reopened June 1st, 2020)

[Takeno Area]
■Guesthouse Hitotomaru (reopened June 1st, 2020)

[Kannabe Area]
■Kannabe Highlands Pension Snow Land (reopened June 1st, 2020)
■Kannabe Highlands Road Station / Michi no Eki (reopened on May 30th, 2020)

[Izushi Area]
■Izushi’s soba restaurants (most of them) (reopened June 1st, 2020)
■Izushi Eirakukan Kabuki Theatre (reopened May 23rd, 2020 with reduced business hours)
■Izushi Shiroyama Garden (reopened June 1st, 2020)

[Tanto Area]
■TanTan Onsen (reopened May 21st, 2020)
■Silk Onsen Yamabiko (reopened May 23rd, 2020)

[Kyotango Area]
■Tango-Kingdom “Shoku-no-Miyako” (reopened May 23rd, 2020)
■Yuhigaura hot spring “HANAYUMI”(reopened on May 30th, 2020 with reduced business hours)

Emergency Contact

Call for tourist information or assistance in the case of accidents and emergencies including novel coronavirus (COVID-19).

 <Japan Visitor Hotline>
 Japan National Tourism Organization (JNTO) operates a visitor
 hotline 24 hours a day, 365 days a year. Support is available in
 English, Chinese, Korean, and Japanese.

 From Japan: 050-3816-2787
 From Overseas: +81-50-3816-2787